Refund policy

RETURN & REFUND POLICY

At Mikko, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or replacement according to the conditions below.

Return Eligibility

  • Return requests must be made within 7 days of receiving your order.

  • The product must be unused, unworn, unwashed and in its original condition.

  • The product must include its original packaging, tags and accessories, where applicable.

  • Products that are damaged due to customer misuse may not be eligible for return or refund.

Wrong or Damaged Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and, where applicable, offer a replacement or refund.

Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method.

Shipping charges may be non-refundable unless the return is due to an incorrect, damaged or defective item received from us.

Return Shipping
For returns due to a change of mind or incorrect selection by the customer, return shipping costs may be the customer's responsibility.

For products that are damaged, defective or incorrectly sent by Mikko, we will provide an appropriate resolution.

COD Orders
For Cash on Delivery orders, any eligible refund will be processed through a suitable refund method after the return has been approved.

Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety or other product-specific reasons. Such restrictions will be mentioned on the relevant product page where applicable.

To request a return, contact us at @ with your order number and details of the issue.

Mikko reserves the right to reject returns that do not meet the conditions stated in this policy.